Job details
Posted Date
Today
Expire Date
Nov, 05
Category
Management/leadership
Location
Mogadishu
Type
Full Time
Salary
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Education
Diploma
Experience
2 - 3 years
Job description
Customer Service & Social Media Manager
Location
Mogadishu
Employment type
Full-time
Reports to
Lead Marketing
About Smart Home Builders
Smart Home Builders designs and builds private villas, luxury houses and modern apartments for families, landlords and developers in Mogadishu and across Somalia. Every project is delivered with engineering oversight, a clear construction schedule and phase-by-phase inspection.
The role
You will be the first voice clients hear, and the face of our brand online. Fast, polite replies and consistent posting turn enquiries into signed projects.
Responsibilities
• Answer calls, WhatsApp, Facebook, Instagram and email enquiries quickly and clearly.
• Explain our services and building process to clients, and pass qualified leads to sales.
• Keep a log of every enquiry, follow up on it, and report weekly.
• Plan and publish content calendars on Facebook, Instagram, TikTok, LinkedIn and WhatsApp Business.
• Reply to comments and messages, and handle complaints calmly.
• Track reach, engagement and leads, and suggest improvements.
Skills and qualifications
Requirements
• Diploma or degree in communications, marketing, business or a related field.
• At least 2 years of customer service or social media management experience.
• Excellent Somali and English, written and spoken. Arabic is a plus.
• Working knowledge of Meta Business Suite, a scheduling tool, and basic Canva.
• Professional, patient and organised, with a good eye for content.
• Examples of pages or accounts you have managed.
How to apply
Selection process
• Practical test: Reply to 5 sample client messages and plan one week of posts.
• Interview focus: Tone, speed, and handling a difficult client.
How to apply
• Send your CV, a short cover letter and your portfolio or work samples to [email protected] or [email protected].
• Write the position name in the subject line, for example: Application – Customer Service & Social Media Manager.
• Application deadline: 05 November 2026. Shortlisted candidates will be contacted by phone.
• Salary: competitive and based on experience, discussed at interview.